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Bitcoin in Brief Monday: Poloniex Responds to Frozen Accounts Complaints

In today’s edition of Bitcoin in Brief we feature stories that show the increased focus regulators have placed on companies operating in the cryptocurrency scene and how it can adversely affect clients. FCA revels it is investigating dozens of ventures, and Poloniex tries to reassure legacy clients that their frozen funds are safe.

Also Read: Niall Ferguson Tells Bank of England Bitcoin Is Financial System of the Future

Poloniex Responds to Complaints

Poloniex, the cryptocurrency trading platform which was taken over by Circle earlier this year, has finally responded to complaints by its clients about frozen accounts. Stories of legacy accounts getting locked have flooded social media and cryptocurrency forums over the last week. The company now tries to reassure these clients their funds are safe and explain the matter is required by law.

“As soon as you submit this information, we will take steps to verify it and re-enable trading and transactions for your account. Please rest assured that your funds remain safe and accounted for while you complete this process – you can verify your holdings on the Balances page of your account throughout. Like all registered money services businesses, Poloniex is committed to compliance with all applicable law requiring identification and verification of its customers.”

The company also claims to have taken steps to increase the speed of the process. “We are happy to report that in the past 3 months we’ve seen a 33% increase in customers who are instantly verified, a 77% increase in customers who successfully pass our verification process, and an 85% decrease in customer waiting time for verification.”

24 Crypto Ventures Under FCA Investigation

Bitcoin in Brief Monday: Poloniex Responds to Frozen Accounts ComplaintsTraders that are used to how things were before regulators started focusing on crypto platforms are understandably

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