Minnesota-based Citizens Alliance Bank has selected financial technology solutions provider Computer Services (CSI) as its new digital banking technology provider.
According to bank executives, three priorities played a key role in the bank’s decision to partner with CSI: The first is an enhanced core processing infrastructure that offers improved digital banking features, including integrated cash management tools and electronic payment solutions.
The second factor is the technology provider’s ability to deliver a fully integrated solution that will help the bank offer more seamless channel experiences for today’s banking customers, especially millennials.
And the third factor is that CSI’s culture and customer-centric focus align perfectly with that of the bank, thereby positioning Citizens Alliance Bank for continued growth with the help of a technology partner that shares its core values.
Citizens Alliance Bank president and COO John Gill said: “The driving force behind our bank selecting CSI was the need to provide more relevant digital technology and electronic payments solutions to our customers, especially in terms of delivering a consistent look and feel across all channels.
“At the same time, we value working with a company that matches so closely to our culture and values and also offers a personalized customer service experience.”
In addition to core and digital banking improvements, Citizens Alliance Bank also cited CSI’s ability to simplify vendor management by bringing key critical systems and applications developed under one operating system and one provider.
Gill said not having to manage disparate systems provided by multiple layers of third-party products and service providers saves his staff valuable time and frustration.
Gill said: “Right out of the gate, we will be able to provide improved digital banking tools and channel experiences in a highly secure, fully integrated environment.
